covid-19 elderly

How technology can keep aged care residents connected during the COVID-19 pandemic

Michaelé COVID-19 Leave a Comment

At Lumin, we understand that dealing with COVID-19 in the Aged Care sector is both extremely challenging and critically important. You are faced with  supporting some of the country’s most vulnerable people, while also taking care of your staff. We also believe that we are ideally suited to help, given the Lumin smart-hub was purposely designed to be a simple to use, remotely monitored hub for managing isolated and vulnerable people.

Beyond the standard functionality such as simplified phone and video calls, family and supporters app and emergency alerts, Lumin can offer:

  • Mass messaging and communication
  • Welfare checks and medication reminders
  • Social connection and entertainment during a lock down
  • 24/7 Emergency response
  • Telemedicine

In response to to the COVID19 Pandemic, Lumin is offering several important options for aged care providers to manage your isolated customers who have a Lumin screen, and options for those who don’t.

mass messaging aged care residents

1. Mass messaging and communication – Now Free

In response to COVID19, Lumin are offering aged care providers free access to our ‘Community Management’ portal for 6 months. Authorised personnel can log-in from any PC to audio or video call and message customers individually or en-mass. Ideal for centralised and consistent communications with quick response options that are compiled in a single view.

What if we don’t have a Lumin screen?

Clients can download a free app to their own smart device [iPAD, iPhone, Android phone and tablets] to enjoy access to information from the Community Management Portal, including:

  • Messages – individual and bulk messages with quick reply options
  • A daily calendar – managed by providers
  • GP consults see Point 4 below ‘Telemedicine’

elderly welfare checks

2. Welfare checks & medication reminders

Lumin can offer automated ‘daily checks’ at pre-scheduled times (recurring daily).
At this time, Lumin will pop up with a medication reminder, text or emoji‘s prompting a response. This could include a request for a call from staff.

A daily welfare call with our national call center partner is also an option.

lumin smart hub

3. Entertainment during social distancing or residential lockdowns

The Australian Government’s Department of Health have recommended the following:

“In addition to practising good hygiene and social distancing, there will be restrictions on visits to residential aged care facilities. Large group visits, gatherings, and external excursions will be postponed. Residents will be supported to stay
connected with family and friends by phone and video calls.”

In response to the department’s recommendations, Lumin’s Smart Hub can offer:

  • Phone and video calls at the touch of a button, to stay connected with family and friends
  • Entertainment and games to maintain cognitive stimulation
  • One touch radio stations for reminiscence therapy
  • Daily news and podcasts

emergency medical alert

4. 24/7 Emergency response

Customers can upgrade from the self managed Lumin ‘family and friends’ alert, to 24/7 emergency support via our national call centre partner with 30 years experience. Pressing the button will immediately notify our 24/7 call centre partner who are trained to triage calls and follow agreed processes, including contacting family or managing emergency services.

Coviu telehealth

5. Telemedicine and Telehealth

In conjunction with Coviu and health parters, Lumin can deliver telemedicine including on-line video appointments and a full triage and referral management process with a proven platform.

Clients can enjoy simple access to on screen appointments and may be able to claim for the appointment under [MBS] if eligible. For further information on telemedicine, see page 4 of the fact sheet here.

This could include prompting and recording of ‘vitals’ via the Lumin screen.

If you believe any of these solutions may help you through the challenges you are now facing, please contact Lumin directly on 1300 336 038

Visit the fact sheet for older Australians on COVID-19 here.

Lumin testimonial

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