Home Care Providers

Home care providers understand the importance of addressing isolation and loneliness to keep people in their home longer and in providing choice and convenience for customers.

Home care: A great way to thrive in the world of consumer directed care

With consumer directed care now in play, providers have to win business in a competitive landscape; we understand these challenges to be:

  • Customer Acquisition and retention
  • How to ‘sell more services’ appropriate to customers needs
  • Managing family relationships and providing confidence their aged loved one is in good hands
  • Providing a point of difference from other providers
  • Managing continuity of care with multiple providers potentially servicing clients
  • How to attract and retain staff

Home care: A great way to thrive in the world of consumer directed care

With consumer directed care now in play, providers have to win business in a competitive landscape; we understand these challenges to be:

  • Customer Acquisition and retention
  • How to ‘sell more services’ appropriate to customers needs
  • Managing family relationships and providing confidence their aged loved one is in good hands
  • Providing a point of difference from other providers
  • Managing continuity of care with multiple providers potentially servicing clients
  • How to attract and retain staff

Beyond the family benefits, Lumin can offer providers:

  • Improved communication

    Lumin provides the ability to communicate with clients in new and exciting ways including phone and video calls, messaging and shared diary.

  • Improved efficiency

    Lumin can save staff time and resources by delivering care plans, statement and by managing welfare checks remotely, leaving more time for quality face to face contact.

  • Simplified access to information and services

    Lumin offers easy access to information and services and can integrate with most providers care management software and rostering systems. It can also provide easy ways for customers to access services directly from the Lumin screen.

  • Improved safety in the home

    As Lumin is remotely monitored, it offers improved safety to people living independently including simple calls and a supporter alert function.

Village and Residential Aged Care

In a residential aged care setting, Lumin can centralised communication and entertainment and help residents stay connected to family and friends. It can also help with community engagement and duty of care and provide a new level of concierge service via the screen.

Residential care: A new way to entertain and engage communities

How can residential care management improve client interaction and engage their residents without extra pressure for staff?

  • Maximising ACFI funding
  • Keeping residents engaged, connected and entertained
  • Reducing staffing overheads
  • Simplifying the IT infrastructure and overhead
  • Providing a point of difference from other providers
  • How to reduce the overhead of each client without reducing the level of care

Residential care: A new way to entertain and engage communities

  • Maximising ACFI funding
  • Keeping residents engaged, connected and entertained
  • Reducing staffing overheads
  • Simplifying the IT infrastructure and overhead
  • Providing a point of difference from other providers
  • How to reduce the overhead of each client without reducing the level of care

Lumin enables the ability to:

  • Surprise and delight residents

    Lumin can offer a hotel style concierge service for residents, this could be to order meals or food or access any available facility or service. A great way to help customers easily maximise your facilities and gain the most of the support available.

  • Increase community engagement

    We appreciate the challenges residents can have in engaging in a new community and Lumin is here to help. Lumin can promote peer to peer communication as well as enabling management to update multiple event calendars of residents that may be interested.

  • Create better efficiencies

    We appreciate running a village or aged care facility is challenging in trying to offer more to customers and meet the needs of the business. Lumin can help by reducing unnecessary legwork by staff in checking on and engaging residents, improve duty of care and distribute information from one place. Lumin can also work with most existing software to ensure this all happens with no additional work by staff.


“It’s a great concept. In over 40 years in Aged Care practice, I have not seen a device that could be so useful for carers to be involved in caring for a client (Mum or Dad) from their own home.”

Dr. Janet van Leerdam MBChB MRCGP

Lumin is proud to partner with the following providers in offering Lumin

 
 

Need extra support? We’d love to chat.

Call Us:

1300 336 038

Find Us:

49 Agnes Street, East Melbourne, Australia, 3002