Community Management
Don't have a community manager? We'll be yours.
Not every village or provider has a dedicated person to manage community communications, events, and content. That's where Lumin's managed community service steps in - we operate the Community Management Portal on your behalf.
Your users still get a connected, engaged community experience. You don't need to hire for it.
Get in TouchWhat We Handle
Everything a community manager would do. Done by us.
Broadcasting & updates
Community announcements, news, and updates published to every CareHub and Lumin App - on a schedule that works for your community.
Events & activities
Community events created, published, and managed - from regular social activities to one-off outings. Users see them on their screen automatically.
Newsletters & content
Digital newsletters and community content published directly to user screens - no printing, no letterbox drops, no missed editions.
Photo albums
Community photos from events and social gatherings uploaded and shared - keeping the community visible and connected.
Maintenance coordination
User maintenance requests received, triaged, and forwarded to the appropriate contact - with status updates flowing back to the user.
User onboarding
New users added to the community, contacts configured, and content personalised - managed as part of the service.
Ideal For
Smaller villages
Communities without a full-time village manager or dedicated communications role.
Home care providers
Providers who want to keep participants connected and informed but don't have the bandwidth to manage a portal themselves.
Getting started
Organisations new to Lumin who want the community experience from day one while they build internal capability over time.
Let us manage your community
Get in touch to discuss how the managed community service can give your users a connected experience without the overhead.
Get in Touch