Lumin

Lumin Support

Every Lumin CareHub is backed by a team of real people who monitor every device 24/7/365, deploy updates remotely, and provide direct support to users, families, and operators 7 days a week. Technology alone does not build trust with older people and their families. People do. 4.8 out of 5.0 average customer satisfaction.

Three layers. Always on.

Layer 1: 24/7/365 automated device monitoring. Every CareHub and connected peripheral is monitored around the clock for connectivity, battery, sensor health and device status, with issues identified and resolved proactively. Layer 2: human support, 7 days a week, real people who know the platform and the context. Layer 3: AI-assisted support coming soon, extending to true 24/7 availability.

Human support is a platform feature. Not an afterthought.

Available 9:00am to 5:00pm, 7 days a week. AU: 1300 336 038. NZ: 0800 700 151. Our support team is available for users, families, supporters, and operators.

Get in Touch

Lumin Support - Lumin

  • Assistive Technology for Older Adults - Lumin helps older adults stay safe, connected and independent with simple assistive technology for families, care providers and retirement communities.
  • Who We Help | Solutions - Lumin connects residents, families, care teams, and communities through one platform. Find the right starting point for you.
  • For Villages & Communities - Lumin for retirement villages and communities. Resident engagement, safety monitoring, family connectivity and community management - all in one platform.
  • For Care Professionals - Extend your care reach with Lumin. Remote monitoring, medication reminders and family connectivity for home care providers and allied health professionals.
  • For Aged Care Facilities - Lumin for aged care facilities. A single managed platform for resident engagement, safety, family communication and staff support - meeting residents where they are.
  • For Families & Friends - Stay connected with your loved one through Lumin's free Supporters App - share photos, messages and wellbeing updates.
  • For Individuals - Stay safe, connected and independent at home with Lumin. Simple touchscreen technology backed by real human support - no passwords, no struggle.
  • For Hospitals - Lumin CareHub is a purpose-built, centrally managed communication platform for Hospital in the Home and virtual ward programs - designed to address the operational gap that limits scaling.
  • How It Works | Platform, Infrastructure & Services - Discover the Lumin platform, infrastructure, and services - a connected ecosystem of apps, devices, and support designed for every part of the care journey.
  • CareHub - Lumin CareHub is a managed touchscreen for older adults. Video calls, entertainment, safety alerts and the accessible OneTouch interface - remotely monitored 24/7.
  • Lumin App | Residents App for iOS & Android - The Lumin Residents App for iOS and Android. Calendar, community hub, messaging, entertainment and more - designed for older adults in villages and care settings.
  • Supporters App - Free app for family and friends. Share photos, send messages, video call and receive alerts about your loved one's wellbeing through Lumin.
  • Community Portal - Lumin Community Portal for village and facility managers. Schedule events, send updates and manage resident communications from one central hub.
  • Integrations - Lumin Connect - Lumin Connect integrates with aged care software, smart home devices and health platforms. Connect your existing systems through Lumin Connect, powered by Workato.
  • Connected Devices - Lumin connected devices: emergency pendants, smart blinds, video doorbells and intercoms. Safety and smart home technology for older adults.
  • Lumin OneTouch - A simplified interface designed for people living with dementia or high cognitive needs - four buttons, zero complexity.
  • Lumin Cloud - Managed Infrastructure - Lumin Cloud is the managed infrastructure layer behind every CareHub, Lumin App, and Community Portal - device monitoring, OTA updates, security, and AI-ready architecture.
  • Platform as a Service - License the Lumin platform. White-label assistive technology for aged care operators, government programs and international partners.
  • Lumin Compliance | Condition Reports & Inspections - A field app for property and maintenance teams - condition reports, inspections, asset checks and live system health, all synced to the Lumin Community Management Portal.
  • Lumin Support - 24/7/365 human support for every Lumin deployment. Remote monitoring, troubleshooting and resident assistance backed by real people.
  • Installation & Onboarding - Full white-glove installation and onboarding for Lumin. We handle setup, training and ongoing support so your team and residents are confident from day one.
  • Community Management - Lumin's managed community service handles communications, events, and content so your team can focus on care.
  • About Us - Lumin exists to help create a brighter future for ageing - where people remain independent, connected, and supported at home, and no one is left behind.
  • News & Articles - Latest news, articles and insights from Lumin on aged care technology, keeping older adults connected and making lives brighter.
  • FAQ - Frequently asked questions about Lumin - how it works, who it's for, and how it supports Ageing in Place for villages, home care providers and families.
  • Returns - If things don't go as planned, returning your Lumin CareHub is straightforward. Here's how the process works.
  • Ageing in Place: The New Operating Layer - Why Ageing in Place technology has become the operating layer holding Australia's retirement village model together - and what it now has to do.
  • Choosing Resident Technology: 5 Questions to Ask - Five questions that decide whether a resident technology investment pays off - reach, adoption, consolidation, compliance and what comes next.
  • A case study of engagement: the Stirling, Christchurch New Zealand - What 30 residents at The Sterling Retirement Village in Christchurch told us about how Lumin fits into daily life - adoption, safety and connection.
  • How McKenzie Village Connected Its Community - McKenzie Lifestyle Village in Geraldine, New Zealand, shows what's possible when a village commits to bringing every resident along with Lumin.
  • In-home Care Technology and Support At Home - As Australia transitions to the new Support at Home Program, a significant shift in focus is emerging around the integration of in-home care technology.
  • Support At Home help - all your questions answered - Navigating the landscape of the new Support At Home program can feel complex. We've compiled a straightforward Q&A covering the essentials.
  • Support At Home: what does this mean for you? - Learn about the Australian Government's transition from Home Care Packages to the new Support at Home program starting November 2025.
  • Enhancing Dementia Care at Home with Assistive Technology - Assistive technology is proving to be a game-changer, offering essential tools to ease the burden and improve the quality of life for both those living with dementia and their carers.
  • Celebrating Carers: National Carer's Week - National Carers' Week is a time to shine a spotlight on the millions of carers who selflessly dedicate their lives to supporting others.
  • International Day of Older Persons: Bridging the Digital Divide - October 1st celebrates the contributions of seniors everywhere. This blog explores the pivotal role of community and assistive technology in fostering inclusion.
  • Lumin Wins Good Design Award 2024 - Lumin has been recognised in Australia's International Good Design Awards for excellence in design and innovation.
  • New Touchscreen to Assist People Living With Dementia - As part of Dementia Action Week, Lumin is launching its new OneTouch touchscreen device, designed to assist people living with dementia.
  • Dementia Action Week: Creating a Dementia-Friendly Future - Dementia Action Week (16 - 22 September 2024) is a national campaign by Dementia Australia to raise awareness and challenge widespread misconceptions about dementia.
  • Resources - Download product flyers, safety guides, funding information and case studies to help you understand Lumin and make informed decisions about care technology.
  • Contact Us - Get in touch with Lumin. Whether you're a village operator, care professional or family member, we'd love to hear from you.
  • Book a Demo - See Lumin in action. Book a personalised demo and discover how our assistive technology platform supports older adults, families and care providers.
  • ITAC 2026 Giveaway - Thank you for visiting Lumin at ITAC 2026. Leave your details to go in the draw for our exclusive ITAC 2026 giveaway.
  • A Brighter Future for the People Who Matter Most - Lumin helps older adults thrive in place - staying safe, connected, and independent. Because the heroes of our lives deserve more than being forgotten.
  • For the People Who Build Communities Worth Living In - Lumin partners with village operators, care providers, and community leaders who give their time and energy to help older Australians thrive in place.
  • Privacy Policy - Lumin's privacy policy explains what information we collect, how we use it, and your choices about your data.
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