Getting Started
Every device leaves our office ready to go
We set up, personalise, and test every CareHub before it leaves our office. When it arrives at the home, our team - or a village team trained by us - installs it, certifies every connection and emergency protocol, and doesn't leave until the user is comfortable.
And if they need a refresher, we're always happy to come back.
The Process
From order to operational
Consultation
We explore with the user - whether an individual or a village - how they'd like to set up their device. Connected devices, configuration options, personalisation preferences, community structure, and support needs are all scoped before anything is built.
Set up
Every CareHub is configured in our office - hardware tested, software installed, connectivity verified. For village and provider deployments, the Community Management Portal is also set up with the right accounts and structure, ready from go-live.
Provisioning & personalisation
The device is assigned to the right user and the content is personalised - contacts, entertainment preferences, reminders, photos, and community settings configured before delivery.
Installation
After delivery, our team - or a village team trained by us - installs the device in the home, including any wired connections or integration with shared infrastructure such as intercoms.
Certification
The installation team verifies that every connection is live, every emergency protocol is triggered correctly, and every alert is actioned as expected. Nothing goes live until it's certified.
Onboarding & training
Our experienced team runs workshops and individual sessions to make sure every user is comfortable and confident. For villages and providers, we also train staff to manage the platform day-to-day and organise dedicated workshops for Lumin App users.
Aftercare
We don't walk away after onboarding. Our team remains actively engaged - checking in, refining, and making sure every deployment is set up for long-term success.
Ready to get started?
Book a demo or get in touch to discuss your deployment - whether it's one home or an entire village.