The full resident experience, from independence to care
Whether you're designing a new village or transforming an existing one, Lumin meets your residents where they are - replacing complexity with one intuitive, accessible platform. Technology that supports Ageing in Place across the full arc of a residency, with built-in tools to support compliance with the Victorian Retirement Villages Act - including complaints manager workflows and condition reporting.
The reality for villages
Resident needs are evolving. Your tools should too.
Residents are arriving with higher acuity and staying longer. Staff are stretched. And the systems most villages rely on weren't designed for what's being asked of them today. Behind the operational pressure is a human cost: residents who aren't reached by technology become invisible - and invisible residents become isolated.
~45%
of residents can't or won't use a smartphone app - the most vulnerable cohort in your village, and the most at risk of isolation
75 → 85
The average resident arrives at 75 and stays well into their 80s. The platform that serves them on move-in day must still work a decade later
9 in 10
older Australians want to remain independent in the home they've chosen - your village needs the tools to support that promise
Loneliness among older people is now one of the most significant public health challenges in Australia - accelerating cognitive decline and increasing the risk of heart disease. The residents in the 45% gap are the most affected. Technology must play a role in reaching them. But the right role.
One device, one platform
Three systems most villages buy separately. One managed device.
The Lumin CareHub covers emergency duress, resident communication and smart home from a single screen in every home. One platform built for Ageing in Place, not adapted to it. Hardware, cloud and human support, managed by Lumin and monitored 24/7. An AI-ready foundation a point solution cannot replicate.
Where to start
Start from where your village is
Every village is at a different point. The argument that matters depends on what you already have in place.
Building or expanding
One device replaces five line items
In a new village, technology arrives as a budget problem. An intercom system here. A duress box there. A doorbell, a smart-home hub, a separate vendor for each. The Lumin CareHub replaces them. One managed device in every home does the work of the intercom head unit, the duress unit, the doorbell and the smart-home hub. Five items and five vendor relationships become one platform. You specify it once. One install, one bill, one number to call. And the cost stays predictable across the full arc of the residency.
Book a DemoYou already have a resident app
Your app is doing its job. For the residents who use it.
Lumin doesn't replace your app. It extends its reach to the residents your current platform can't serve: around 45% who are tech-shy, living with reduced dexterity or vision, or experiencing early cognitive change. The Lumin CareHub sits in every home and connects those residents to family, village and care. Additive, not disruptive. It layers over the systems you already run. It can also be claimed under Support at Home, or rolled in when a home is being refurbished between residents.
Book a DemoYou have duress, nothing more
Duress answers the emergency. Not the other 364 days.
A duress pendant does one job well. It brings help in the worst moment. It was never meant to do more. Between those moments, residents can be isolated, families left guessing, and your team fielding calls by hand with no clear view of who is engaged and who is not. The Lumin CareHub builds on the duress you already run. It adds connection, safety and smart home, and reaches every resident, not only the ones in crisis. A duress line becomes a living platform.
Book a DemoOne platform, four levels
A platform that grows with every resident
Lumin gives your team a single operational view and a solution that evolves with the needs of your residents and the budget of your organisation - from the free Lumin App to a connected ecosystem of duress and smart home devices centered around our CareHub.
FREEResidents App
For digitally confident residents. Full community features on their own phone or tablet - communication, events, maintenance, entertainment.
Free for all residentsMore about the Lumin App →
CareHub
For residents who need more. A 15.6" always-on touchscreen in their home - no passwords, no downloads, no smartphone required. Remotely monitored 24/7/365.
More about the Lumin CareHub →
CareHub + connected devices
Emergency duress (pendant, wall button), smart doorbell, smart home controls, passive activity monitoring, smoke alarm relay - all connected through the CareHub.
More about Connected Devices →
CareHub AI
AI-powered personalisation, predictive wellbeing insights, and voice interaction - extending the CareHub's capabilities as residents' needs evolve.
Coming SoonWhat Lumin delivers for your village
Village management made easy
The Community Management Portal gives staff a single operational view across every connected resident. Broadcast to all, message individuals, manage events, track maintenance, monitor engagement, and connect families through the Supporters App - all from one dashboard.
Explore the portal
Improved resident retention
Connected residents are more satisfied and stay longer. Families who feel informed are less likely to seek alternatives. A platform that adapts supports both engagement and Ageing in Place.
Operational efficiency
Digital broadcast, self-service maintenance, event bookings, and system integrations free staff from admin - redirecting time to resident-facing activity.
Stronger market appeal
A visible differentiator in the sales suite. Families want assurance their parent won't need to move again - a platform that adapts is a decisive factor.
Insight-driven planning
Continuous engagement data replaces guesswork - showing which residents are active, which are withdrawing, and where services can improve.
Safety & emergency response
Every CareHub can connect residents directly to a 24/7 emergency call centre or on-site nurse station - via on-screen duress button, wireless pendant, or wall button.
Increased event participation
Events promoted into every home with frictionless booking and automated reminders. Research shows residents with 7+ connections are 47% more likely to stay.
ComplianceNew
Compliance, handled
The Retirement Villages Acts in Victoria and New South Wales now require documented condition reports at move-in and move-out - and villages in other states have asked for the same tool, because good condition reporting is good practice anywhere. Lumin turns that obligation into a few taps. Your maintenance team runs inspections from a phone - ratings, photos, voice notes - and sends a clean report to incoming and outgoing residents for electronic sign-off. Maintenance, common-area checks and the health of every Lumin device live in one place, synced to the Community Management Portal. Built for the Acts, valuable for every village.
See how it works
Built for the Acts
Move-in and move-out condition reports documented to meet Victorian and New South Wales requirements - with resident e-signature and a permanent record against every dwelling.
Works offline, syncs itself
Full inspections on a phone with voice-to-text and annotated photos, even with no signal. Everything uploads the moment your team is back online.
Fewer disputes, healthier villages
Track maintenance across common areas and dwellings, monitor every screen, call point and pendant, and catch recurring issues before they escalate.
Lumin Connect
Works with the systems you already run
Lumin Connect (powered by Workato), integrates Lumin with your existing systems - creating a unified operational view without asking you to change how or where you work. Appointments sync automatically with your scheduling software. Accounts are provisioned as you update your CRM. Maintenance requests flow into your systems. Meal orders reach your kitchen. With Lumin Connect, we can establish connections with thousands of systems.
See what's possible with Lumin Connect
Ready to reach every resident?
Your app serves the digitally confident - Lumin reaches everyone else. Book a demo to see how the CareHub extends your platform into every home, without replacing what already works.
For developers and greenfield operators
One platform. Every home. From day one.
You are already budgeting for intercom, duress, doorbells and a smart-home hub. Lumin replaces all of it with one managed platform - so a new build costs less, not more, and every resident is connected from the moment they move in.
You are specifying five systems. Lumin is one.
Currently specifying
- In-apartment intercom
- Duress and emergency call
- PABX and phone system
- Smart doorbell
- Smart-home hub
The Lumin CareHub replaces all of these
- Voice and video calls
- Emergency and duress, 24/7/365
- Voice-activated communications
- Smart doorbell integration
- Smart-home control layer
Five line items. Five vendor relationships. One platform in their place - at a significantly lower total hardware cost, and with far more capability delivered to every home.
Pendant duress
Wearable emergency call
Wall button
Bathroom and bedside duress
Smart doorbell
Video at the front door
Lighting control
Zigbee in-wall switching
Smart home
One control layer
Blinds and shades
Scheduled and voice control
Pictured: a selection of duress and smart-home hardware Lumin integrates and replaces.
Specify once. Support the full arc.
Most age-tech is built for a single moment. Lumin is built for the whole journey - from move-in day to the most complex stage of a resident's life. Independent living through in-home care, on one platform. As needs change, Lumin adapts over the air. No hardware to replace.
And because the Lumin CareHub does not depend on a smartphone, it reaches residents an app cannot - closing the gap for the roughly 45% who would otherwise be invisible, from the day your village opens.
Built for the obligations you will be held to.
The Retirement Villages Acts in Victoria and New South Wales are changing what operators must record and report. Lumin carries condition reporting and complaints management on the same platform your residents already use - so compliance is designed into the build, not bolted on afterwards.
Bring us your hardware specification.
We will review what you are currently specifying and show you exactly what Lumin replaces - with a consolidated hardware cost comparison for your development.
Book a specification review
Winner · Australian Good Design Award 2024
Whether you're building new or upgrading - let's talk
See how Lumin can be designed into your new development or layered into your existing village. Book a demo, visit a live site, or request a tailored quote for your community.
Featured client story · McKenzie Lifestyle Village
“We can send an important safety message to every resident with the push of a button…”
- Steve Wakeman, Village Manager, McKenzie Lifestyle Village
Read the McKenzie Village story
Featured case study · The Sterling
“An amazing communication and safety system. The system is improving all the time.”
- Resident, The Sterling, Christchurch
Read the Sterling case studyReal stories
What people say about Lumin
"This (Lumin) is a game changer in terms of management of residents, we can send a message in less than 2 minutes to all."
No one should be left behind as they age
You've seen what Lumin delivers - for residents, for families, and for your team. Take the next step: book a personalised demo, visit a live village, or talk to us about pricing for your community.