For care professionals
Support your participants between visits - not just during them.
Your team got into care for the human moments - the conversation at the kitchen table, the reassurance that someone is seen. Lumin handles the coordination, the monitoring, and the communication between visits - so when your team walks through the door, they can focus on what matters most.
Can we help you deliver your care?
See how Lumin can extend your care delivery into every client's home. Book a demo, download our care provider guide, or request a tailored quote for your organisation.
The reality for care providers
Client needs are changing. Your tools should too.
Support at Home has raised the bar - new classifications, new care management obligations, new participant contribution frameworks. At the same time, participants are staying at home longer with higher acuity, carers are stretched, and the systems most providers rely on weren't designed for what's being asked of them today.
Between visits, your participants are invisible - needs change gradually and often silently. And when every visit becomes reactive, your team loses the time for the care that actually makes a difference. The warm check-in. The quiet reassurance. The moments that keep someone well, not just alive.
1 in 8
hospitalisations of home care participants are potentially preventable - with better monitoring, earlier intervention, and proactive community care
~95%
of a participant's week is spent between care visits - with zero visibility for care teams
Reactive
Most home care technology only activates when something goes wrong - not before
Supporting ageing in place means giving clients the confidence to stay independent - and giving providers the tools to support them. Technology must play a role. But the right role.
How Lumin helps
A care coordination platform that works between visits.
The Lumin CareHub sits in the participant's home and connects them to their care team, their support network, and - if applicable - their wider living community. No smartphone required. No app to download. No login to remember.
It surfaces change in wellbeing early, keeps care plans visible to participants and families, and syncs with the care management platforms your team already uses.
When technology handles the reminders, the alerts, the scheduling, and the family communication - your care workers are freed to do what they came into this profession to do. A conversation. A reassurance. A genuine human moment. More of those, and fewer reactive call-outs.
See how it works
See what Lumin can do for your care team
From between-visit insight to integrated care coordination - book a demo to see how Lumin extends your team's reach into every participant's home.
For your participants
A platform that scales with each participant
The CareHub is the foundation - a managed device in the participant's home, remotely monitored 24/7/365. As needs evolve, connected devices and AI-powered insight extend its capability without replacing anything.
FREELumin App
Digitally confident participants can receive your communications through the Lumin app on their own device.
Learn more →Free for all participants
CareHub
A 15.6" always-on touchscreen in the participant's home - no passwords, no downloads. Video calls, telehealth, care reminders, family connection, and daily engagement. Remotely monitored 24/7/365.
Learn more →
CareHub + connected devices
Emergency duress (pendant, wall button), smart doorbell, smart home controls, passive activity monitoring, smoke relay - all connected through the CareHub.
Learn more →
CareHub AI
AI-powered personalisation, predictive wellbeing insights, and voice interaction - extending the CareHub's capabilities as participants' needs evolve.
Coming SoonWhat Lumin delivers for your organisation
How Lumin supports your care delivery
The Community Management Portal allows you to extend your communications reach to all participants, with and without a CareHub. This gives you a single operational view across your entire participant base. Broadcast to all, message individuals, manage schedules, track engagement, monitor wellbeing, and connect families through the Supporters App - all from one dashboard.
Under Support at Home, care management requires at least one direct activity per participant per month. The Portal makes these obligations visible, trackable, and efficient.
Explore the portal
Remote care delivery
Reach every participant regardless of location. Video consultations, allied health sessions, nursing check-ins, and care coordination through the CareHub - no smartphone required from the participant's end. Extend your service reach into rural, regional, and remote communities.
Schedule and sync services
Care visits sync with your scheduling tools and appear on the participant's CareHub calendar. Appointment confirmations, reminders, and changes - visible to participants and families without a phone call.
Transparency for participants and families
The Supporters App keeps families connected and informed - reducing inbound calls to your team and giving families genuine peace of mind. Participants see their schedule, their care team, and their updates in one place.
Safety and emergency response
On-device emergency and wearable pendant with 24/7/365 monitoring. Smart doorbell with audio-visual notification. Smoke relay alerts. A safety layer that works alongside your care - not as a separate system.
Earlier intervention with preventative insight
Continuous passive data surfaces change in participant wellbeing before it becomes a crisis - reducing emergency presentations, hospital admissions, and the reactive pressure on your workforce.
Participant retention
Under Support at Home, participants can change providers. The ones who offer better visibility, better family communication, and a more connected experience retain and attract more participants. Lumin is that difference.
Lumin Connect
Works with the systems you already run
Lumin Connect (powered by Workato), integrates Lumin with your existing systems - creating a unified operational view without asking you to change how or where you work. Appointments sync automatically with your scheduling software. Accounts are provisioned as you update your CRM. With Lumin Connect, we can establish connections with thousands of systems.
See what's possible with Lumin Connect
Provide more than care. Provide the comfort of home.
Daily engagement, family video calls, entertainment, community connection - the CareHub gives participants reasons to interact, reasons to feel involved, and the reassurance that someone is always there. Participants who thrive at home, not just cope.
Funding & Eligibility
How the CareHub is funded under Support at Home
The Lumin CareHub and its services can be claimed across multiple Support at Home service categories - meaning different components of what Lumin delivers are funded through different pathways. A single participant may have Lumin funded across multiple categories simultaneously. Your team works with each participant's prescriber and care partner to identify the right funding mix based on their support plan and assessed needs.
The CareHub may also be accessible through other Australian Government and state-based programs, including NDIS, DVA, CHSP, and GEAT. Eligibility and claiming arrangements vary - contact us to discuss which pathways apply to your participants.
Common questions
Support at Home funding
More moments that matter. Fewer that shouldn't have happened.
Book a demo to see how Lumin supports your participants every day - and frees your team for the care that makes a real difference.