The Lumin CareHub

The Lumin CareHub is the only purpose-built device designed to support Ageing in Place - no compromise. It's not a tablet. It's not a phone. It's dedicated hardware and software for people who would otherwise fall through the gap of consumer technology. No passwords, no logins - and real people to help every step of the way.

A managed in-home touchscreen connecting users to their families, their care team, their village or aged care community - and the support they need to thrive in place.

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Australian Good Design Award Winner 2024

CareHub ecosystem wheel - End Users, Support Network, Communities & Villages, Care Teams around the CareHub device

Always On

Up to 40 hours of battery backup, even during power outages

Always Connected

WiFi, Ethernet, and 4G with dynamic SIM failover

Always There

A reliable partner you can count on - ready when you need it, day or night

Home

Your personal home screen

A familiar starting point every time. Large, colourful tiles for every feature - phone, conversations, photos, community, entertainment, and more. Personalised with your name, local weather, and latest news.

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Home — Your personal home screen

Phone — Call anyone with a single touch

Large contact photos - tap a face to call. Audio or video, the user chooses. Personal contacts, village directory, and care team all in one phone book. No numbers to remember, no dialling required.

Conversations — Messages from everyone who matters

Messages, announcements, and updates from family, friends, and your community - all in one place. Village broadcasts sit alongside personal messages from supporters. Reply with a tap or on-screen keyboard.

Today — Your day, at a glance

Daily schedule, care visits, medication reminders, birthdays, and community events - all in one view. Syncs automatically with care management platforms so the user always knows what's happening and when.

Photos — Shared memories, always visible

Browse photos from family, friends, and your community - all in one gallery. Supporters send photos from the app and they appear automatically. No downloading, no syncing. Photos also display as a screensaver between use.

Community — Your village at your fingertips

Concierge, menu ordering, recreation bookings, maintenance requests, resident handbook, and community news - all accessible from one screen. See upcoming events and stay informed about everything happening in your village.

Entertainment — Radio, TV, music, and more

Internet, radio, Chrome, Lumin TV, Netflix, Libby, Spotify, Bible, podcasts - all accessible with a single touch. Pre-configured by the Lumin team to each user's preferences. No accounts to manage, no searching required.

Games — Keep your mind active

Draughts, patience, sudoku, word games, and chess - designed for a large touchscreen with clear, easy-to-read interfaces. Cognitive stimulation that's genuinely enjoyable, not clinical.

News — Stay informed, effortlessly

Browse top stories, lifestyle, and science news in a clean, easy-to-read format. Large text, curated categories, and a simple layout designed for comfortable reading. Local weather always visible on the home screen.

Emergency — Help is always one touch away

On-screen emergency button visible on every page, plus wearable pendant support. 24/7/365 monitored duress - alerts reach the right people instantly. Works alongside existing emergency infrastructure or as a standalone safety system.

Older person using CareHub comfortably, close-up of hands on screen

Designed for people, supported by people

Technology that meets people where they are

The CareHub works for people who have never owned a smartphone, whose hands shake, who can't remember a password - or that they set one. No barriers. No learning curve. No frustration.

No passwords, no updates, no app stores - the interface is simple, clear, and always ready
Personalised before it arrives - name on the home screen, contacts loaded, favourite radio stations configured by the Lumin team
Designed for reduced dexterity, vision, and cognitive confidence - large tiles, high contrast, simple navigation
Set up for success from day one - a network of installers and trainers ensures every user is comfortable and confident before the team leaves
Backed by real people - a support team available 7 days a week, 8 hours a day, plus 24/7 automated device monitoring

The CareHub wasn't designed in a boardroom. It was born from the lived experience of caring for a chronically ill parent - and co-designed over years with the people who use it every day.

OneTouch interface on the CareHub device - simplified home screen

Lumin OneTouch

Designed for people living with dementia or cognitive change

A simplified CareHub interface co-designed with peak bodies supporting people living with dementia. A single touch of the screen to access calls, messages, photos, and favourite radio stations - nothing more, nothing confusing.

Explore Lumin OneTouch →

Lumin emergency pendant on a wooden table

Connected Devices

Extend the CareHub with safety, smart home, and monitoring

The CareHub works with a growing ecosystem of connected peripherals - from emergency pendants and fall detection sensors to smart doorbells, lighting controls, and passive activity monitoring. One hub, many capabilities.

See all connected devices →

The Hardware

Built for reliability

A purpose-built 15.6″ IPS touchscreen with integrated stand and VESA wall mount. Designed for always-on, always-connected use in the home.

Internet connectivity

Ethernet, WiFi, and 4G cellular with dynamic SIM - triple redundancy so the device is never offline.

In-home ecosystem

Bluetooth, Zigbee, and NFC connect the CareHub to peripherals - pendants, doorbells, sensors, and smart home devices.

Power resilience

Up to 40 hours standby on battery. Supports Power-over-Ethernet (PoE) for single-cable deployment.

Download full spec sheet (PDF) →Available in Australia and New Zealand

New Developments & Refurbishments

One platform replaces four

When specifying a new village or planning a refurbishment, the CareHub consolidates four separate hardware line items - and four separate vendor relationships - into one managed platform.

In-apartment intercom head unit

Duress / emergency call box

PABX / phone system

Smart-home hub

✦ Lumin CareHub

One device. One vendor. One SLA.

Infrastructure designed in, not retrofitted.

Comparable or lower total hardware cost - with more capability, a single support relationship, and a platform that evolves over the air as needs change.

The Lumin Platform

CareHub is part of a connected ecosystem

Every part of the Lumin platform works together - giving users connection, families reassurance, operators visibility, and care teams coordination.

See the CareHub in action

Book a personalised demonstration and see how the CareHub connects every person and every system around a user.