Property & Compliance
Your compliance tool, built for the field.
Condition reports, maintenance, asset monitoring and complaints management for your property team, in the Property app and the Community Management Portal.
Condition reports, built to the Acts. Reports are categorised as move in, move out, or ad hoc, with resident sign-off on move in and move out. Each item is assessed against the statutory format - clean, undamaged, working - with photos and voice notes captured on the phone, room by room. It works offline and syncs the moment it is back in range. A permanent, time-stamped record sits against every dwelling, ready for audit - with e-signatures captured in the app for ease and compliance.
Maintenance requests, in the same place. Requests now flow to the same app, on a rebuilt task platform - so the team fixing the tap is working from the same tool as the team documenting the dwelling. Residents can lodge requests and follow progress themselves with the Resident app and an upgraded Community Management Portal plan.
Assets, watched live. Smart devices such as wall buttons report their state in real time, so faults surface before an inspection finds them. Dumb assets stay on the inspection schedule, tracked in the same app.
Built on foundations you already have. Lumin already holds a catalogue of every dwelling in your village, a maintenance module tied to dwelling upkeep, and real-time monitoring of your duress assets. The Property app extends that - adding rooms and features, an asset register, task management, inspections and reports - rather than sitting alongside it. Dwelling blueprints set up rooms, assets and features in minutes, and utilities and meter readings sit against each dwelling.
Built for Victoria's retirement village legislation - and valuable for every village.
01In the field
Property inspections that fit in a back pocket
Conduct scheduled and ad-hoc property inspections room by room, item by item - with ratings, photos and voice notes captured on the phone. Voice-to-text turns spoken notes into clean records. Works offline, syncs the moment your team is back online.
- Scheduled and ad-hoc property inspections
- Ratings, photos and voice-to-text notes
- Raise a linked task the moment an item is rated poor
- Offline-first - syncs when reconnected
02Condition reports for every dwelling
A clean condition report, audit-ready, done
Capture and submit property condition reports on-site using guided digital templates. Every item is recorded against the statutory test - clean, undamaged and in working order - and then goes further, with a five-point condition rating from Excellent to Damaged that can be tracked over time. Once signed, the report is sealed as a PDF, with a permanent record kept against every dwelling.
- Move-in, move-out and ad-hoc reports, room by room
- Clean / undamaged / working checks, per the prescribed form
- Excellent, Good, Fair, Poor, Damaged ratings tracked over time
- Headline summary with an overall condition score and tally by rating
- Detailed findings broken down by room, with every note and photo
- Sealed PDF generated on sign-off, ready to download
- Declarations for keys, mould, cleanliness and pests, with resident comments
- Village-wide condition report register, filterable by score, date and inspector
03Smart assets & scheduled maintenance
Smart assets watched live, everything else on schedule
Smart emergency and duress assets - Lumin CareHub, pendants, wall buttons and connected sensors - report their status in real time, with connectivity and battery life monitored continuously. Faults surface the moment they happen, not at the next inspection. Dumb assets that still need hands-on care - AC split systems, fire equipment, hot water systems and the like - stay on a scheduled maintenance plan in the same app, with history and planned works kept against every dwelling.
- Live status for Lumin CareHub, pendants, wall buttons and sensors
- Offline, low-battery and mains-power alerts that clear themselves once fixed, with notes for an audit trail
- Connectivity and battery-life monitoring on every smart device
- Scheduled maintenance for AC split systems, fire assets & more
- Asset register with full maintenance history & planned works
- Real-time Portal sync - live visibility for managers
Sign-off & storage
Sealed. Securely stored. Job done.
The prescribed form asks the operator to sign the report and give the resident copies, and asks the resident to sign if they agree with it. Property & Compliance does both on the spot - or defers and emails.
On the spot sign-off
The inspector signs in the app, then the resident signs if they are present and agree. Not present? Skip, lodge, and email an electronic copy instead.
Secure vault
Lodged and signed reports are stored in a secure online vault, kept permanently against the dwelling and ready for audit.
File fingerprint
When a report is sealed we take a fingerprint of the file and store the result - a layer of tamper resistance behind every record.
04Tasks
Maintenance requests just became tasks
The prescribed form has a job list built into it - improvements and repairs the operator has agreed to make, with estimated completion dates. Lumin closes that loop: inspect, task, verify, re-inspect - and every task builds your maintenance history.
- Assignee management
- Due dates
- Verifier management, including resident sign-off
- Customisable workflows and categories
- Push and email alerts to assignees
- Excel export
Coming soon
- Cost and access approvals
- Task cost allocation
05Scheduled maintenance
Scheduled maintenance, on autopilot
Set up recurring checks once - smoke detectors, battery checks, AC servicing - and the Property app creates the tasks for you, up to 30 days ahead, with a reminder the day before.
- Daily, weekly, monthly or custom schedules
- Target every home, a group of homes, one home, or assets by type and model
- New assets join the schedule automatically
- Skip a new task while the last one is still open
- Edit, pause or archive at any time
06Complaints & disputes
Complaints and disputes, handled properly
Victorian villages must have a complaints and disputes process, and every village benefits from one. Property & Compliance tracks each complaint from lodgement to resolution, with staff-only fields for sensitive details, and closes it only once the resident approves.
- Complaint and dispute categories and statuses
- Staff-only fields for sensitive details
- Resident approval before a complaint is closed
- Full history for audit
Community Management Portal
A central live view of your village assets, tasks and emergency systems
Every inspection, condition report, device alert and task syncs in real time from the field to the Portal - so managers see the whole village at a glance.
How it's set up
Property & Compliance runs on its own: the Property app plus the Community Management Portal, with your team logging tasks. Add the Resident app and an upgraded portal plan, and residents can lodge maintenance requests and follow progress themselves.
Built for the Acts
Built for the new retirement village legislation
In Victoria the prescribed premises condition report has been an obligation since 1 May 2026, and from 1 September 2026 the standard form residence contract becomes mandatory - the condition report is one of the documents that goes with it. New South Wales moved earlier, with annual capital maintenance reporting and asset registers kept current. Villages in other states have asked for the same tool, because good condition reporting is good practice anywhere.
And once a resident gives notice, the clocks start. Lumin captures the report in the field - ratings, photos and notes - then signs, seals and shares it, with a permanent record kept against every dwelling.
10 business days
To complete the exit side of a condition report, in the resident's presence.
Before move-in
A signed condition report must be completed for the incoming resident.
Victoria
Retirement Villages Regulations 2026 - Schedule 2, Form 1
Clean, undamaged and in working order. Operator signs and gives the resident copies; the resident signs if they agree.
New South Wales
Retirement Villages Regulation 2025 - condition & reporting
Annual capital maintenance reporting, current asset registers, and a full maintenance history behind every conversation.
Standing still is a decision.
See how Property & Compliance fits the way your village already works - in about twenty minutes.