How do I log in to the Lumin App?

Logging in to the Lumin App uses your mobile number — the same one your village, care provider, or Lumin has on file for you. You can choose to receive your passcode by SMS or email.

Step by step

Open the Lumin App on your phone.
Select your country code from the dropdown (Australia is +61, New Zealand is +64).
Enter your mobile number.
Choose how you'd like to receive your passcode — SMS or email.
Tap Submit.
Open the relevant inbox (Messages app for SMS, your email app for email), find the passcode, and bring it back to the Lumin App.
Enter the passcode and tap Submit.
When prompted, allow notifications so you receive updates and messages.
Read and accept the Terms. You're in. You'll stay logged in on this phone from now on. The passcode flow above is only needed the first time you log in (or if you've logged out manually, or installed the app on a new phone).

If the passcode doesn't arrive

A few things to check:

The country code is correct (+61 for Australia, +64 for New Zealand)
The mobile number matches what's on file with your village or Lumin
For email: check your spam or junk folder
For SMS: check that you haven't blocked unknown senders If still no passcode after a few minutes, try the other delivery method (SMS instead of email, or vice versa). If neither works, contact Lumin Support and we'll confirm the contact details on file.

If you're on an Android phone

One quirk worth knowing: on Android, when you switch to your Messages or Mail app to copy the passcode, don't use the Home or Back buttons — those end the login session. Use the Recent Apps button (the square icon, usually bottom-right) or split-screen, so the Lumin App keeps running while you copy the code.

Logging out

If you'd like to log out — for example, before handing the phone to someone else, or because you're switching phones:

From the Home screen in the Lumin App, tap the gear icon (lower-left corner).
Tap Log out. You can log back in any time using your mobile number.

If your number isn't recognised

You can only log in to the Lumin App if you've been added as a Resident, Individual, or Participant on a Lumin account. If the login screen rejects your number, it's most likely because:

You haven't been added yet — ask your village, care provider, or Lumin Support
The number on file doesn't match the one you're using — Lumin Support can fix this

Which Lumin app am I meant to use?

If you're trying to log in to support a family member, you might have the wrong app. Lumin has three mobile apps: the Lumin App is for the person Lumin is set up for (resident, individual, or participant); the Lumin Supporters App is for family and friends; and Lumin Property is for village property and maintenance teams. They're different apps with different logins — see the separate articles on the Lumin Supporters App and Lumin Property if one of those sounds like you.