How do I edit my Supporter profile?

Your Supporter profile is how the CareHub user sees you on their device — your name, your photo, and the contact details Lumin uses to reach you. You can update it any time, and changes apply immediately.

Updating your profile

1. Open the Lumin Supporters App.
2. Tap Settings.
3. Tap Edit Profile. From here you can update:

• Your name — what appears on the CareHub user's Phone tile and in their messages
• Your email — Lumin uses this for non-urgent notifications and account changes
• Your profile photo — what appears on the CareHub user's Phone tile

Changing your profile photo

• Tap Change Photo.
• Choose Take a Photo to use your phone's camera, or Choose from Library to pick an existing photo.
• Adjust the crop if asked.
• Tap Next or Save to apply. A good profile photo for the CareHub is one where your face is large and clearly visible — the CareHub user will see it as a small icon on the Phone tile, alongside other Supporters. Make it easy for them to recognise you at a glance.

What you can't edit yourself

A few things are intentionally not editable from the Supporters App:

• Your mobile number. Changing this is a more careful process — see the separate article on changing your mobile number.
• The CareHub user's profile (their name, photo, settings). You're a Supporter, not the account holder. Changes to their profile happen via Lumin Support.
• Another Supporter's profile. Each Supporter manages their own.

Saving and seeing changes

Once you save, the change is applied to the CareHub immediately. The CareHub user will see your updated name or photo next time they look at their Phone tile or open a message from you.