How do I change my mobile number as a Supporter?

If you've changed your mobile number — new phone, new carrier, new SIM — you'll need to update it for the Lumin Supporters App. Your mobile number is also how you log in, so this matters. Mobile number changes aren't self-service. Contact Lumin Support and we'll handle it for you.

How it works

1. Contact Lumin Support — phone or email.
2. We verify your identity (a few questions about your account).
3. We update your number on file.
4. You can then log in to the Lumin Supporters App with the new number.

Why it goes through Support

Your mobile number is your login. Verification matters — without it, someone else could potentially lock you out of access to a CareHub you support. The identity check is brief and we keep it as light as we can.

What you can edit yourself

Under Settings → Edit Profile in the Supporters App, you can change:

• Your name
• Your email
• Your profile photo Mobile number isn't in that list — it's the one piece of profile information that goes through Lumin Support.

If you're switching carriers but keeping the same number

If you're porting your number to a new carrier, you don't need to tell Lumin. The number stays the same; the transition is invisible to us. Just check your new phone's notification settings for the Lumin Supporters App so you keep getting alerts.

After your number is updated

Once we've updated your number on file:

• Log in to the Supporters App with the new number
• Check notification settings on your new phone so alerts come through correctly
• Tell other Supporters in your circle, if it'd help with coordination outside Lumin