How do I log in to the Lumin Supporters App?

Logging in to the Lumin Supporters App is straightforward — you only need your mobile number. Here's how it works.

Step by step

1. Open the Lumin Supporters App on your phone.
2. Enter your mobile number, including the country code (for example, +61 for Australia, +64 for New Zealand). Tap Submit.
3. A passcode is sent to that number by SMS. Open your phone's Messages app, find the code, and bring it back to the Lumin Supporters App.
4. Enter the code and tap Submit.
5. When the app asks if you'd like to allow notifications, tap Allow — this is important, otherwise you won't receive alerts or call notifications from the CareHub.
6. Read and accept the Terms. That's it — you're in. You'll stay logged in on this phone from now on. The SMS passcode flow is only needed the first time you log in (or if you've logged out manually, or installed the app on a new phone).

If you're on Android

A quirk worth knowing: on Android, you might be tempted to press the Home or Back button to switch to Messages and grab the code. Don't — those buttons end the login session, and by the time you come back the code is invalid. Instead, use the Recent Apps button (the square icon, usually bottom-right) or split-screen, so the Lumin Supporters App stays running while you copy the code from Messages.

If the code doesn't arrive

A few things to check:

• The mobile number was entered with the right country code
• The number is the one Lumin has on file for you as a Supporter
• Your phone has signal
• You haven't blocked unknown SMS senders in your phone settings If none of those resolve it, contact Lumin Support — we can re-send the invite and confirm the number on file is correct.