What plans are available for individuals and what do they include?

Lumin offers three plans for individuals. They're meant to match different needs, not different price points — each plan does something genuinely different.

Just Connect

Just Connect is for households where the main thing Lumin needs to do is keep people in touch. Video and audio calls with family and friends, messages, photos, and entertainment (radio, podcasts, Lumin TV, cognitive games). It does not include an emergency response — if you'd like more on how each plan handles emergencies, there's a separate article on that.

Ease of Mind

Ease of Mind is Just Connect plus a Supporter-driven emergency response. Designated Supporters (usually family or close friends) are alerted when an emergency is triggered on the CareHub or via a connected pendant. It also adds an assigned landline number, unlimited calls to national numbers, a 4G failover for connectivity, spam-and-scam call blocking, and a free emergency pendant. This is Lumin's most popular plan.

Rest Assured

Rest Assured includes everything in Ease of Mind, plus a 24/7 professional monitoring centre that becomes the first responder for emergency alerts. Supporters are informed once the monitoring team has worked out what's happening, rather than being the front line. Rest Assured also unlocks an optional add-on — Proactive Daily Wellbeing Checks at $10/month — where the CareHub asks for a daily check-in and the monitoring centre is alerted if one is missed.

How to pay

You can rent the CareHub on a monthly plan, or purchase it outright and then pay a reduced monthly plan for the ongoing service. Renting keeps everything bundled and includes a refundable deposit; purchasing lowers the monthly cost over time. There's a one-off setup fee that covers personalisation, delivery, and an in-home setup-and-training visit. Pricing for each plan, in both Australian and New Zealand dollars, is on the mylumin.org Families & Friends page. Prices are quoted inclusive of GST. A full quote is the cleanest way to see exactly what your household will pay including any extras.

Changing plans

Plans can be moved up or down at any time. There are no lock-in contracts. Speak to Lumin Support if you'd like to change — they can walk you through the difference and reissue the plan.

Funding

These plans can be paid privately or funded through one of several programs. There's a separate article on funding pathways (Support at Home, NDIS, and others).