Is Lumin suitable for someone with a disability or sensory impairment?

Often yes — accessibility shaped a lot of the CareHub's design. But the honest answer depends on which need you're asking about, so here is what the device does and where it stops. If you're weighing this up for someone, call Lumin Support. We'd rather talk it through than have you buy something that doesn't suit.

Low vision

This is where the CareHub is strongest, and it's why the device is the size it is.

• A 15.6-inch screen, far larger than a tablet. It's meant to be readable from across a room, by someone who may not have their glasses on.
• High contrast and clear, distinct colours throughout the interface.
• Adjustable font sizes, so text can be scaled up.
• Large buttons and touch targets — no small controls, no fine gestures. Many people with low vision use Lumin comfortably. Where it stops. Two things to be clear about:
• There's no screen reader. The CareHub doesn't currently support Android's TalkBack screen reader or any spoken-interface equivalent. Nothing on the device is read aloud.
• For someone who is completely blind, or has very limited light perception, the CareHub is unlikely to be the right fit — it's a visual device at heart, and without a screen reader there's no non-visual route through the interface. Please talk to us before committing.

Hearing loss

• Full-size speakers, built for a room rather than for headphones.
• Volume buttons on the front of the device, so adjusting the sound doesn't mean going into a menu.
• Clear visual cues for incoming calls, messages and reminders, so nothing depends on hearing an alert.
• Bluetooth pairing for hearing aids, headphones or a speaker — see the separate article on connecting a Bluetooth device. Where it stops. There are no live captions on voice or video calls yet.

Limited dexterity

The interface is built around large touch targets and single taps. There's no pinching, swiping between screens, dragging, or precise tapping required. For emergencies, a pendant avoids the screen altogether — see the article on pendants and peripherals.

Dementia and cognitive change

Lumin OneTouch is a simplified version of the CareHub built for this, co-designed with peak bodies supporting people with dementia. It reduces the interface to a small number of large tiles — typically Phone with family faces, Photos, and the emergency button — and hides everything that tends to confuse rather than help. It runs on the same hardware, switches on remotely, and switches back just as easily. See the separate article on Lumin OneTouch.

Not sure?

Accessibility isn't a checklist — it depends on the person. Call Lumin Support and describe the situation. We'll give you a straight answer about whether Lumin suits, including when it doesn't.