Getting started & product overview · Lumin Property
What is the Property & Compliance module?
Last updated 28 July 2026
The Property app is Lumin's field app for village property and maintenance teams, and the core of the Property & Compliance module. It brings three jobs that usually live in separate systems — compliance documentation, maintenance, and asset monitoring — into a single tool that works in the field, on a phone, room by room. If you're a resident, family member, or Supporter, this app isn't for you — see the Lumin App and Lumin Supporters App articles. The Property app is a staff tool.
Condition reports, built for the Acts
Condition reports are captured on-site using guided digital templates:
- Reports are categorised as move-in, move-out, or ad hoc, with resident sign-off captured in the app on move-in and move-out
- Each item is assessed against the statutory format — clean, undamaged, working — with photos and voice notes captured on the phone, room by room
- E-signatures are captured in the app for ease and compliance
- A tidy, branded PDF is generated automatically and shared with the incoming or outgoing resident
- A permanent, time-stamped record sits against every dwelling, ready for audit
- The app works offline and syncs the moment it's back in range The Property app is built with the condition-report obligations of the Victorian and New South Wales retirement village legislation in mind — and it's useful for good-practice condition reporting in any village, in any state.
Maintenance requests, in the same place
Maintenance requests flow into the same app, on a rebuilt task platform — so the team fixing the tap is working from the same tool as the team documenting the dwelling. Follow-up actions can be assigned and tracked through to completion. The Property & Compliance module can run on its own, with staff entering maintenance tasks. For residents to lodge requests themselves and see updates, the village also needs the Resident app and the Standard plan or above for the Community Management Portal.
Complaints and disputes
The module includes complaints and disputes management, a requirement under Victorian retirement village legislation and good practice everywhere else. Complaints are tracked with staff-only fields, and a complaint is only closed as resolved once the resident approves.
Assets, watched live
- Smart assets — Lumin CareHubs, pendants, wall buttons, smoke relays, and connected sensors — report their status in real time, with connectivity and battery life monitored continuously. Faults surface the moment they happen, not at the next inspection.
- Everything else on schedule — assets that still need hands-on care (AC split systems, fire equipment, hot water systems and the like) sit on a scheduled maintenance plan in the same app.
- An asset register holds the full maintenance history and planned works against every dwelling.
The manager's view
Every inspection, condition report, device alert, and task syncs in real time to the Lumin Community Management Portal — so managers see the whole village at a glance: assets, tasks, and emergency systems in one live view.
Getting access
The Property & Compliance module is provisioned per village. If you're village staff and need access — or your village would like to start using it — contact Lumin Support or your village's Lumin account manager.