How do I add or remove a Supporter?

There are a few ways to add or remove a Supporter on a CareHub, depending on who's doing it.

Adding a Supporter from the Supporters App (most common)

Any existing Supporter can invite another person.

1. Open the Lumin Supporters App.
2. Tap Settings.
3. Tap Address Book.
4. Tap the plus icon next to Supporters — Add a Supporter.
5. Enter the new Supporter's name, mobile number, and email.
6. Send the invite. The new Supporter receives an SMS with a download link and instructions. They install the Lumin Supporters App and log in with the number that received the invite.

Adding a Supporter directly on the CareHub

The CareHub user can also invite Supporters directly from their device, without going through a Supporter's phone.

1. On the CareHub home screen, tap the Phone tile.
2. Tap + Edit Contacts.
3. Tap Invite +.
4. Enter the new Supporter's name and mobile number.
5. Tap Invite. The new Supporter receives the same SMS invitation.

Adding a Supporter through Lumin Support

If neither of the above works — the CareHub user can't be helped through the steps and there's no existing Supporter on hand — Lumin Support can add a Supporter on the household's behalf. We'll verify identity first.

Re-sending an invitation

If a Supporter didn't receive the SMS, an existing Supporter can re-send it from the Address Book in Settings. See the separate article on re-sending an invitation for details.

Removing a Supporter

Removing a Supporter — yourself or someone else — goes through Lumin Support. Contact us, we'll verify identity briefly, and we'll process the removal. For removing yourself specifically, see the separate article on removing yourself as a Supporter. For removing another Supporter — for example, because their role in the household has changed, or they no longer need access — contact Lumin Support and let us know whose access should end. The removed Supporter no longer receives alerts or notifications about the CareHub once the removal is processed, and the CareHub's Phone tile updates to remove their icon.