How do I start a video call on the CareHub?

Video calling is one of the most-used features on the CareHub. It's designed to be effortless — a single tap to make or answer a call, and large faces on the screen so it feels like the person is really there.

Calling from the CareHub

Both one-to-one and group video calls start the same way:

1. On the CareHub home screen, tap the Phone tile.
2. You'll see your Supporters as icons with their photos and names.
3. Tap the person you'd like to call.
4. Tap the orange Video camera icon to start a video call (or the black phone icon for audio only). The call rings on the Supporter's phone. They answer through the Lumin Supporters App.

Adding more people to a call (group video)

Group video calls support up to five people, including the person on the CareHub. Once a video call is connecting or in progress:

• Tap the grey + Add Participants button.
• Tap the Add button next to each Supporter you'd like to bring in.
• Tap Done. Each added Supporter receives a call on their phone and joins as soon as they answer.

Calling from the Supporters App

Supporters can also start a video call to the CareHub:

• Open the Lumin Supporters App.
• Tap Video Call on the home screen, or tap the green Video Call button.
• The call rings on the CareHub. For group video from the Supporters App:
• Start the call as above.
• Tap the grey + button to add more participants.
• Tap Add next to the names you'd like to include.

Who you can video-call

Video calls work between the CareHub and people who are registered Supporters using the Lumin Supporters App. If you'd like to call someone who isn't a Supporter, you can make an audio-only call (using the Dial Pad on the CareHub — see the separate article). Standard call rates may apply. To add someone as a Supporter for full video calling, see the article on adding Supporters.