How do I manage residents in the Portal?

The Resident Management area of the Community Management Portal is where you see who's in your community, who's a Supporter for whom, and the status of each resident's setup.

Finding the Residents area

After logging in to the Community Management Portal:

• Look for the Residents section in the main navigation (or Members, depending on your version).
• You'll see a list of all residents in your community, with their basic details.

What you'll see for each resident

For each resident, the Portal typically shows:

• Name and profile photo
• Dwelling or location within the community
• Device status — whether their CareHub or Lumin App is currently online
• Supporters linked to that resident
• Last activity signal (when the device last connected)
• Group memberships (interest groups, building, neighbourhood, etc.) Click on any resident to see their detailed profile.

What you can do

The exact actions depend on your role in the Portal, but typically:

• View resident profile and Supporter list
• Update a resident's group memberships (e.g., move them from a "Welcome" group to a regular resident group)
• Add or remove tags (interest groups, language preference, accessibility needs)
• Trigger a Community Message to that specific resident
• See their connection history (for troubleshooting) What you generally can't do as Village staff:
• Edit a resident's personal contact details directly. Changes to a resident's profile go through Lumin Support or the resident themselves (via their CareHub or Lumin App).
• See private messages between the resident and their Supporters. This is intentional — see the privacy article for the boundary.
• Add or remove Supporters from a resident's circle directly. Adding a Supporter typically goes through the resident or an existing Supporter; in some setups, you can initiate this from the Portal, but the resident's consent is part of the workflow.

Adding a new resident to your community

When a new resident moves in:

• Contact Lumin Support with their basic details (name, contact details, dwelling, plan, any peripherals).
• Lumin sets up the new resident on the platform — provisioning the device, configuring the Supporter circle, and adding them to the village's resident list.
• The resident appears in your Portal's Residents area once setup is complete.
• You can then add them to relevant groups, send them a welcome Community Message, and begin including them in the community. There's a separate article on the resident lifecycle for more on joining, moving, and leaving.

When a resident leaves

When a resident moves out or passes away:

• Contact Lumin Support so we can adjust the platform accordingly.
• The resident's data follows the 30-day retention policy after we're informed.
• Their record is removed from the active Residents list in your Portal after that.