How do I dispose of or recycle a CareHub I no longer need?

When you no longer need a CareHub — because you've cancelled, the user has passed away, or the device is being replaced — Lumin makes returning or recycling it as easy as possible.

If you rented the CareHub

Rented CareHubs are returned to Lumin. The process is:

1. Contact Lumin Support to confirm the cancellation.
2. Lumin emails or posts you a printable return label (or a free return-by-courier arrangement, depending on your region).
3. Pack the CareHub and power adapter — original box preferred, or any well-padded box.
4. Drop the package at any Post Office (the label is freepost).
5. Once Lumin receives the device, the security deposit is refunded to the original payment method, assuming normal wear and tear. This typically happens within 30 days of us receiving the device. There's no charge for the return shipping.

If you purchased the CareHub outright

Purchased CareHubs can be:

• Returned to Lumin for free recycling. Same printable label as above. We make sure the device is properly recycled — none of it ends up in landfill.
• Kept by the household. You're welcome to keep the CareHub. Note that once the Lumin account is closed, the device will no longer function as a Lumin device — it won't connect, won't make calls, and won't continue to receive updates. Some families keep it as a memento.
• Re-used for another Lumin user. In some cases, the family or a village may have another person who could benefit. Lumin can re-provision the device for someone else — contact Lumin Support to discuss.

What happens to your data on the device

The CareHub itself doesn't store much data locally. Most of what you'd think of as "your data" — photos, messages, contacts, calendar events — lives on the Lumin platform, not on the device. That said, before returning or disposing of a CareHub, you can be reassured that:

• Lumin securely wipes the device once it's returned, so nothing local persists.
• Photos and messages in the platform are retained per the 30-day policy after account closure, then deleted. You don't need to factory-reset the device yourself before returning — Lumin handles this on receipt.

What about peripherals?

If you have peripherals — pendants, sensors, other connected devices — these are usually included in the return shipment. Lumin will tell you what to return alongside the CareHub when you arrange the return label.

When the return is complete

Once Lumin has received and processed the return:

• You'll receive an email confirmation
• The security deposit (if renting) is refunded
• The Lumin account is fully closed
• All remaining data on the platform is deleted at the end of the 30-day window