For care professionals
Support your participants between visits - not just during them.
Your team got into care for the human moments - the conversation at the kitchen table, the reassurance that someone is seen. Lumin handles the coordination, the monitoring, and the communication between visits - so when your team walks through the door, they can focus on what matters most.
Can we help you deliver your care?
See how Lumin can extend your care delivery into every client's home. Book a demo, download our care provider guide, or request a tailored quote for your organisation.
The reality for care providers
Client needs are changing. Your tools should too.
Support at Home has raised the bar - new classifications, new care management obligations, new participant contribution frameworks. At the same time, participants are staying at home longer with higher acuity, carers are stretched, and the systems most providers rely on weren't designed for what's being asked of them today.
Between visits, your participants are invisible - needs change gradually and often silently. And when every visit becomes reactive, your team loses the time for the care that actually makes a difference. The warm check-in. The quiet reassurance. The moments that keep someone well, not just alive.
1 in 8
hospitalisations of home care participants are potentially preventable - with better monitoring, earlier intervention, and proactive community care
~95%
of a participant's week is spent between care visits - with zero visibility for care teams
Reactive
Most home care technology only activates when something goes wrong - not before
Supporting ageing in place means giving clients the confidence to stay independent - and giving providers the tools to support them. Technology must play a role. But the right role.
How Lumin helps
A care coordination platform that works between visits.
The Lumin CareHub sits in the participant's home and connects them to their care team, their support network, and - if applicable - their wider living community. No smartphone required. No app to download. No login to remember.
It surfaces change in wellbeing early, keeps care plans visible to participants and families, and syncs with the care management platforms your team already uses.
When technology handles the reminders, the alerts, the scheduling, and the family communication - your care workers are freed to do what they came into this profession to do. A conversation. A reassurance. A genuine human moment. More of those, and fewer reactive call-outs.
See how it works
See what Lumin can do for your care team
From between-visit insight to integrated care coordination - book a demo to see how Lumin extends your team's reach into every participant's home.
For your participants
A platform that scales with each participant
The Lumin CareHub is the foundation - a managed device in the participant's home, remotely monitored 24/7/365. As needs evolve, connected devices and AI-powered insight extend its capability without replacing anything.
FREELumin App
Digitally confident participants can receive your communications through the Lumin app on their own device.
Learn more →Free for all participants
Lumin CareHub
A 15.6" always-on touchscreen in the participant's home - no passwords, no downloads. Video calls, telehealth, care reminders, family connection, and daily engagement. Remotely monitored 24/7/365.
Learn more →
Lumin CareHub + connected devices
Emergency duress (pendant, wall button), smart doorbell, smart home controls, passive activity monitoring, smoke relay - all connected through the Lumin CareHub.
Learn more →
Lumin CareHub AI
AI-powered personalisation, predictive wellbeing insights, and voice interaction - extending the Lumin CareHub's capabilities as participants' needs evolve.
Coming SoonWhat Lumin delivers for your organisation
How Lumin supports your care delivery
The Community Management Portal allows you to extend your communications reach to all participants, with and without a Lumin CareHub. This gives you a single operational view across your entire participant base. Broadcast to all, message individuals, manage schedules, track engagement, monitor wellbeing, and connect families through the Supporters App - all from one dashboard.
Under Support at Home, care management requires at least one direct activity per participant per month. The Portal makes these obligations visible, trackable, and efficient.
Explore the portal
Remote care delivery
Reach every participant regardless of location. Video consultations, allied health sessions, nursing check-ins, and care coordination through the Lumin CareHub - no smartphone required from the participant's end. Extend your service reach into rural, regional, and remote communities.
Schedule and sync services
Care visits sync with your scheduling tools and appear on the participant's Lumin CareHub calendar. Appointment confirmations, reminders, and changes - visible to participants and families without a phone call.
Transparency for participants and families
The Supporters App keeps families connected and informed - reducing inbound calls to your team and giving families genuine peace of mind. Participants see their schedule, their care team, and their updates in one place.
Safety and emergency response
On-device emergency and wearable pendant with 24/7/365 monitoring. Smart doorbell with audio-visual notification. Smoke relay alerts. A safety layer that works alongside your care - not as a separate system.
Earlier intervention with preventative insight
Continuous passive data surfaces change in participant wellbeing before it becomes a crisis - reducing emergency presentations, hospital admissions, and the reactive pressure on your workforce.
Participant retention
Under Support at Home, participants can change providers. The ones who offer better visibility, better family communication, and a more connected experience retain and attract more participants. Lumin is that difference.
Lumin Connect
Works with the systems you already run
Lumin Connect (powered by Workato), integrates Lumin with your existing systems - creating a unified operational view without asking you to change how or where you work. Appointments sync automatically with your scheduling software. Accounts are provisioned as you update your CRM. With Lumin Connect, we can establish connections with thousands of systems.
See what's possible with Lumin Connect
Provide more than care. Provide the comfort of home.
Daily engagement, family video calls, entertainment, community connection - the Lumin CareHub gives participants reasons to interact, reasons to feel involved, and the reassurance that someone is always there. Participants who thrive at home, not just cope.
Funding & Eligibility
How the Lumin CareHub is funded under Support at Home
The Lumin CareHub and its services can be claimed across multiple Support at Home service categories - meaning different components of what Lumin delivers are funded through different pathways. A single participant may have Lumin funded across multiple categories simultaneously. Your team works with each participant's prescriber and care partner to identify the right funding mix based on their support plan and assessed needs.
SEPARATE FUNDING POOL
Not from your service-hour budget.
AT-HM is a separate funding pool, allocated to each participant on top of their quarterly ongoing-services budget, and can only be spent on assistive technology and home modifications. The Department is explicit: quarterly funds cannot pay for AT-HM items, even when unspent.
Source: Department of Health and Aged Care, Support at Home Program Rules.
Claiming the Lumin CareHub — the full guide
A referenced guide for registered providers: what the AT-HM scheme funds, the ISO 9999 list inclusions the Lumin CareHub maps to, prescriptions and evidence, and a ten-step claiming checklist.
PDF · 16 pages · v2.2, July 2026
Download the guideStep by step
How providers claim the Lumin CareHub under AT-HM
A practical sequence your care partners, prescribers and finance team can follow. Each step maps to a chapter in the claiming guide - download it and work through the ten-step checklist at the back alongside this summary.
Confirm the participant's AT-HM balance
Check My Aged Care for the participant's assistive technology tier (low, medium or high). This pool sits on top of the quarterly ongoing-services budget and cannot be substituted with unspent quarterly funds.
Guide, section 2 - the AT-HM scheme
Identify the assessed need
Document the functional need in the support plan - social isolation, emergency response, falls risk, cognitive change, or difficulty using a smartphone. The need drives the prescription, not the product.
Guide, section 3 - evidencing need
Arrange the prescription
An occupational therapist or other qualified health professional prescribes the Lumin CareHub and any peripherals. Prescription and wrap-around services are claimable as clinical supports with zero participant contribution.
Guide, section 4 - prescriber requirements
Map the item to the AT-HM list
Reference the relevant ISO 9999 categories - personal emergency alarm systems (22 29 06), multifunctional communication systems (22 24 04) and signalling and localisation devices (22 29 03). Use the exact codes in the prescription.
Guide, section 5 - ISO 9999 mappings
Request a quote from Lumin
We supply an itemised quote covering the device, peripherals, installation, onboarding and ongoing managed service, formatted for AT-HM submission. Turnaround is typically two business days.
Guide, section 6 - quotes and pricing
Submit the AT-HM request
Lodge the prescription, quote and supporting evidence through Services Australia. Where the request exceeds the participant's tier, attach the additional evidence pack outlined in the guide.
Guide, section 7 - submission and approvals
Install, onboard and record delivery
Lumin installs and configures the device, onboards the participant in person, and issues delivery documentation for your records. Onboarding and digital-skills support may be claimed under independence.
Guide, section 8 - delivery evidence
Claim ongoing services correctly
Telehealth, nursing and allied health delivered through the Lumin CareHub are claimed against the quarterly budget as clinical supports - never against AT-HM. Keep the two claim streams separate in your finance system.
Guide, section 9 - ongoing claiming
Where the claiming guide fits
The 16-page guide expands every step above with the program rules, ISO 9999 inclusions, sample prescription wording, evidence requirements and a ten-step checklist your team can work through participant by participant.
The Lumin CareHub may also be accessible through other Australian Government and state-based programs, including NDIS, DVA, CHSP, and GEAT. Eligibility and claiming arrangements vary - contact us to discuss which pathways apply to your participants.
Common questions
Support at Home funding
More moments that matter. Fewer that shouldn't have happened.
Book a demo to see how Lumin supports your participants every day - and frees your team for the care that makes a real difference.