A case study of engagement: the Stirling, Christchurch New Zealand

In May and June 2026, 30 residents at The Sterling, a vibrant retirement village in Christchurch, New Zealand, shared open-form responses about their lived experience with Lumin. Tenure ranged from new arrivals to residents who have called The Sterling home for more than ten years.

Key statistics

93% use Lumin daily or regularly. 100% value the emergency button. 87% use it for events and village news. 83% feel more connected to community.

How residents actually use Lumin

Events and daily schedule (~95%): checking what's on, booking activities, reviewing the day ahead. Messages and community comms (~90%). Maintenance requests (~73%). Radio and ambient listening (~67%). Resident-to-resident calls (~50%). Emergency confidence (100%): every resident acknowledged the emergency button as a source of daily peace of mind.

In their own words

"Lumin keeps you connected to all of it, knowing what's on, what's happening, who to reach." "I feel safe knowing that help is only a button away." "I was terrified about Lumin as I'm not good at this sort of thing. I am now quite comfortable using Lumin." "The more you use it, the more you use it."

A case study of engagement: the Stirling, Christchurch New Zealand - Lumin

Assistive Technology for Older Adults - Lumin helps older adults stay safe, connected and independent with simple assistive technology for families, care providers and retirement communities.
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A case study of engagement: the Stirling, Christchurch New Zealand - What 30 residents at The Sterling Retirement Village in Christchurch told us about how Lumin fits into daily life - adoption, safety and connection.
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